Build a Culture to Exceed Customer Expectations
Having satisfied customers is no longer enough to keep you ahead of competitors. Now, having "delighted" customers is the new standard. Customer delight is defined as surprising the customer by…
Are You Too Busy to be Productive?
I’m sure you know a few people at work who are always “too busy,” yet never seem to get much done. For many of these people, it’s an excuse to…
8 Steps to Driving a Higher Purpose as Well as Profit
Starting a new venture and thriving in today’s economy is hard, but the best have figured out that customers and employees need to feel that you have a sense of…
Stop Being Busy and Start Being Successful
Have you been called the "B" word before or even called yourself the "B" word? You hear people say it all the time. "I'm so busy." It's the curse word…
Nine Principles that Foster Innovation
A guiding principle for startup success, as well as the long-term health of a mature business, is a liberal dose of innovation at the beginning, with more of the same…
How Successful Entrepreneurs Are Wired For Results
In her new book, Wired for Results, author Lucy Hoger explains seven pillars of a highly successful business based on her years of experience as a CEO, senior executive, and…
Do Less and Achieve More
Who has outperformed you at work? Who was exceptional at every task, but never worked past 6 pm? Chances are, you remember those who lapped you while you were puffing…
When Good Isn’t Good Enough
Sometimes doing your best isn't quite enough. Such a realization can be sobering. In his latest work, author and leading business consultant Subir Chowdhury explores why outwardly similar companies grow…
A Primer on Digital Security, 2021 Edition
In an age where so much of our lives are conducted online, we must all take digital security seriously. The 2019 Facebook breach of data on 540 million users and…
Change Your Culture (Or the Culture Will Change Your Business)
Nike CEO Apologizes for Corporate Culture, Uber’s Efforts to Fix Culture, Wells Fargo’s Cutthroat Culture Drove Fraud, these are just a few recent headlines illustrating the power of culture to…