Defining Customer Service for Your Business
We are currently consulting with a husband and wife team that, in just a few short years, has built a successful $2 million a year security business. We are consulting…
Why Have a Business Plan?
“Everyone has a plan until they get punched in the mouth.” – Mike Tyson “No battle plan survives contact with the enemy.” – Helmut von Moltke, German military strategist These…
Can Covid-19 Damage Your Company’s Institutional Knowledge?
Institutional knowledge is the combination of experiences, processes, data, expertise, folklore, cultural values, and information possessed by a company’s team. It can span decades and comprise an organization’s tangible and…
Transform Your Business Model to Survive – and Thrive – During a Pandemic
The Covid-19 pandemic has brought the whole world to its knees. More than half the world’s population is under some kind of shelter in place order. Airlines are grounded. Freeways…
The Importance of Leadership During Covid-19
Marty Zwilling, our firm’s Chief Knowledge Officer and the Founder & CEO of Startup Professionals, could not have known about Covid-19 back in May 2019 when he wrote an excellent…
Don’t Let Covid-19 Destroy Your Dream
Like everyone these days, we have been thinking about and living through Covid-19. We recently published a piece on how to stay sane during the age of Covid-19. Did you…
Helping Others Survive Covid-19
As we publish this piece, more US states are directing their people to stay isolated at home to help slow the spread of Covid-19. Schools are closed, workers have been…
Staying Sane in the Age of Covid-19
In a few short weeks, our lives went from relatively normal to mostly upside down, and I’d like to extend my deepest sympathy to those personally affected in any way.…
Is a Franchise Right for You?
Owning a business is full of decisions, beginning with whether you should start an independent business or purchase a proven business concept, commonly known as a franchise. There are pros…
Want a Culture of Innovation? Involve Your Entire Company.
For your company to remain viable and innovative, you will likely need to present new products and services regularly. The pressure to produce new concepts can be crushing when the…