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Ensuring Smooth Email Communication

We want to make sure that we are able to exchange emails reliably with you so that there are no unnecessary delays or misunderstandings as we work together.

If one of our emails ends up in your “junk” or “spam” folder, we would greatly appreciate your help in diagnosing the cause. To do so, please follow the instructions below to send us the “full email header” from the message.

Thanks in advance for your help!

How to Find Email Headers

Microsoft Outlook

  1. Double-click the message to open it in a separate window.
  2. Click on the Files menu, and then Properties. The message Properties dialog box is displayed.
  3. Copy the contents of the Internet headers field at the bottom and email it to us at [email protected]

Gmail

  1. Open the message in your Gmail inbox.
  2. Click the More icon in the top-right corner of the message (three dots in a vertical column).
  3. Click the Show original link toward the bottom of the More menu. The message will open in a separate window with the full message headers at the top.
  4. Click on the Copy to clipboard button.
  5. Email the results to [email protected]

Yahoo

  1. Click on the More link at the bottom of the message.
  2. Select View Full Header from the menu that appears.
  3. The full headers, plus the text of the message, will appear in a new browser window (or tab, depending on your browser’s settings.
  4. Select and copy the entire contents of this window.
  5. Email the results to [email protected]

Other Programs

Please do a Google search for “How to find email header using [program]” and substituting the name of your email system in place of [program].

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